

After placing your order, you will receive a confirmation email indicating we have received your order and pre-authorized your credit card. If an item is backordered or unavailable, we will notify you via email.
In-stock items typically ship within a few business days. You’ll receive tracking once dispatched. Delivery time depends on location and carrier. We pack carefully to reduce damage in transit.
Enjoy free shipping on (the Contiguous) US and Canada orders over $550 with standard shipping (excluding Newfoundland & Labrador, territories, and remote regions in Canada). Flat rate of $120 applies to orders below $550. We do not deliver to PO Box addresses. Standard shipping includes curb side delivery to your front door or apartment lobby. Once shipped, average delivery times is 5-7 business days for the West Coast, and 2-3 business days for the East Coast locations.
From Beginning to End, you will be assigned with a dedicated agent to keep you posted and answer your questions all throughout the process.
Upholstery and slipcover warranties vary by fabric grade as follows:
These warranties apply solely to the upholstery and slipcovers, excluding the product framework. The framework and structures are warranted against factory defects for one (1) year.
We recommend keeping the original packaging. If a return is necessary and the original packaging is unavailable, the customer is responsible for ensuring the product is safely packaged. See More Here.
Returns: No-remorse returns (changed mind) are accepted if requested within 48 hours of delivery. Items must be unused, unassembled, like-new, and in original packaging. Return shipping is paid by the customer (tracked + insured required). A 40% restocking fee applies. Refunds are issued as store credit (valid 12 months) after inspection.
Damage/Defect: Report within 24 hours of delivery with photos to returns@yourbarstools.ca.
To be clear, "free" return shipping is not actually free! It just appears that way but the shipping company still charges a fee to the business, and the product price is raised to compensate. That means free return shipping may not be so free after all, as you’re actually paying the shipping cost in the product price. And you may be thinking the retailers are doing you the favour.
What Do We Do Instead of Free Returns?
We work harder to make sure you never need one.
The result: fewer than 1% of our orders lead to a return request, year after year. The best return is the one you never need to make.
To deliver the highest quality products at the most affordable prices. After all, isn't this the essence of online shopping?
Guests notice the table before they notice the menu. The Tango puts a slab of real black marble under their elbows and a stainless steel round base underneath it, so it keeps looking sharp through back-to-back covers.
Pick the diameter by seat count. Allow roughly 24 in of tabletop edge per diner. A 24 in top seats two. Tops measuring 30 to 36 in handle two to four people. A 42 in surface seats four without elbows colliding. Treat those as planning numbers and measure your walkways before you commit.
Match the height to seating you already own. Dining height works with chairs at a 17 to 19 in seat. Counter height pairs with stools at a 24 to 27 in seat cushion. Bar height suits tall stools at a 29 to 32 in seat level. Measure your stool seats before you order, not after the pallet lands.
Choose your finish. Brushed stainless steel shows a matte grain that hides fingerprints and small scratches. Polished stainless throws a mirror-bright reflection that sharpens clean lines but shows marks faster. Busy rooms and dark floors usually favour brushed.
Why round. Servers walk around a round table instead of squeezing past corners, and everyone seated can talk to everyone else. In a tight dining room that circulation is worth more than a few extra inches of surface.
Ordering for a venue. In-stock tables ship within 5 business days. Orders of 12 units or more qualify for volume pricing and priority stock allocation through our trade programme. Still mapping the floor plan? Our restaurant tables buying guide covers layout planning and clearance standards, and the restaurant seating guide helps you match frames to the rest of the room.
Quick Summary (No Surprises):
Important context: We are a reseller and many items ship from vendor/distribution partners. Returns involve real shipping and handling costs. We keep pricing competitive by separating these costs from product pricing rather than building “free returns” into every item.
If you are unsure about sizing, seat height, materials, or colour tone, please contact us before ordering. We will help you confirm the right choice.
We accept no-remorse returns only when all conditions below are met:
Not returnable: final sale / marked non-returnable items, gift cards, assembled/used items, modified items, or items without original packaging/protection.
Important: If the return arrives damaged due to insufficient packaging or shipping damage, the return may be rejected or store credit may be reduced based on the condition received.
If your return is approved and passes inspection:
Example: Item price $1,000 → Restocking fee (40%) $400 → Store credit issued $600 (after inspection).
Please inspect your items as soon as they arrive.
Report damage/defects within 24 hours of delivery by emailing returns@yourbarstools.ca with:
Why 24 hours? Courier claims often require timely reporting. Late reports may limit what we can claim from the courier.
Depending on product type and vendor availability, we may provide replacement parts, replacement item, or a practical resolution such as a retouch/repair solution. If a return is required for a verified defect/damage and replacement cannot be provided, we will confirm the next steps and whether return shipping is covered for that case.
If any hardware or parts are missing, email us within 24 hours of delivery. This is handled as a support issue (not a no-remorse return). We will coordinate shipment of missing parts.
Exchanges are processed as a return first. Once the return is approved and inspected, store credit is issued (no-remorse returns include the 40% restocking fee), and you can place a new order for the desired item.
You may request cancellation within 2–3 hours of purchase by emailing sales@yourbarstools.ca.
Cancellation is only possible if the order has not entered processing/fulfillment. Once shipped, an order cannot be cancelled.
Questions?
Email returns@yourbarstools.ca. If you’re unsure about sizing, seat height, materials, or fit, contact us before ordering—we’ll help you confirm the right choice.