Orders & Shipping
Order Confirmation:
As soon as you place your order, you will receive order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. We automatically reach out to our suppliers to confirm that the items ordered are in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
Order Shipment:
We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided with your order. If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at [sales@YourBarStools.ca]. If no one is present when delivery is attempted a notification card will be left allowing you to easily retrieve your item(s).
Order Cancellations:
Customers may cancel or modify their orders 30 minutes after placing the order by visiting the Your Orders page and selecting the "Cancel Order" button for the order. After that point, the order will be processed for delivery to you. Also, once the order has shipped, it cannot be cancelled or modified. However, a return pickup for a full refund or exchange can be arranged after delivery as long as the return criteria are met.
Modifications include but are not limited to changes in delivery address, contact details, product changes, etc. We reserve the right to cancel any order at our discretion. If an order is believed to be fraudulent/high risk, it will be cancelled without notice and a full refund will be issued to the cardholder.
Warranty Information:
SohoConcept offers a 2 year warranty for chairs, stools and tables. Please visit the warranty tab of the item on the product page to learn more about its warranty coverage. sohoConcept’s limited warranty does not cover any damages incurred during transportation and/or by mishandling.
Warranty coverage for the PPM and PPM-S fabrics are 5 years, and for the PPM-FR and Leatherette fabrics are 3 years. Camira Fabrics coverage is 10 years.
It is recommend that you keep the original product packaging. If an item is required to be sent back to us and the original packaging has been discarded, the customer will bear the responsibility for safely packaging the product.
Damages:
Please inspect the packaging of your item(s) upon delivery. If you notice any damage you should make a note of it when signing for the delivery and take a photo of the damage. You may inform the carrier and refuse delivery. Please note that it must be reported to us prior to assembly and within 2 days of delivery. To report it, please send photos to [returns@yourbarstool.ca]
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund.
Shipping:
We believe in creating a stress-free shopping experience for our customers. That's why we offer free shipping on all the US and Canada-wide orders for purchases over $500 with our standard shipping option (Newfoundland & Labrador, territories and other remote regions are excluded). There is a remote delivery area surcharge applied to remote locations outside of major centers at the rate of $300 flat fee. Please Contact Us for details. Note that we do not deliver to PO Box addresses. Standard shipping includes free delivery to the front door of your house or condo/apartment building lobby.
Delivery times will vary based on location. See below for details (business days):
*Please note that delivery dates provided are reliable estimates based on order processing times and courier transit times and cannot be guaranteed. Delivery time windows are typically weekdays from 9am to 5pm. Evening deliveries and in-home deliveries in the GTA can be arranged by special request contact us for details. We are not liable for any damage to property resulting from special delivery requests including but not limited to inside delivery.
|
Province |
Local (Metropolitan) |
Remote (if possible) |
|
Ontario |
3 - 6 days |
+ 3 days |
|
Quebec |
4 - 6 days |
+ 3 days |
|
British Columbia |
10 - 12 days |
+ 3 days |
|
Alberta |
7 - 10 days |
+ 3 days |
|
Manitoba |
6 - 8 days |
+ 3 days |
|
Saskatchewan |
6 - 8 days |
+ 3 days |
|
Nova Scotia |
5 - 7 days |
+ 3 days |
|
New Brunswick |
5 - 7 days |
+ 3 days |
|
Prince Edward Island |
6 - 8 days |
+ 3 days |
