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In Case You Are Wondering...
...And need a quicker answer
How Are You Different? Why Buy from You?
If you are a big fan of giant corporate retailers who injects even the irrelevant costs into prices to protect their enormous profits, well, perhaps we’re not for you! Nor, if you’re OK with trying to get your questions answered by entry-level staff who speak nicely but provide no solutions!
We are basically your favourite local shop in this vast digital marketplace who knows you by name and sees you as the main asset, not profit centre. We offer the highest quality of products that will fit the best for you at the lowest price possible with the most personalized and helpful service. And, that’s also how we know that we still have to work even harder than the rest!
How Do I Order the Right Thing to Fit in My Space?
It might be really confusing, we know! And we make it simple for you by speaking your language on product pages in details. More resources of short readings are also available in Blog Posts, don’t miss them out regardless! Still not enough? Then reach us out by email, phone, or chat and get your free personalized answer to confirm what exactly you should be looking for.
How Do You Pack the Items to Guarantee Safe Transport?
When you place your order and the items are in stock, it takes us 2-3 business days to ship. Why? Because we won’t stop being overcautious about the quality we are shipping, and how we are shipping! Our warehouse takes it very seriously when it comes to wrapping. When ready, your order is ready to take on any rugged conditions on the way without any damage. We also work with only the regional Canadian couriers who care about what they deliver.
When Will My Order Arrive? How Much Does Shipping Cost?
It's on the house! Free shipping on all orders over $500 across Canada and the US (Remote area surcharges may apply even after checkout). We let our warehouse take 2-3 business days to carefully pack the items that are in stock, and we never rush them for. Upon dispatch, you will be given a tracking number along with an ETA depending on your location, as well as an assigned agent to follow up with you until after you get your goods. If the items are not in stock, we will give you a realistic estimate which we most likely to achieve.
What Is Your Return Policy?
Our business model is to provide the lowest prices in the market for the top-quality products. As it is the case with many retailers, the total overhead of annual returns is injected into prices so, even the customers that don’t return have to pay for the ones who do! We on the other hand embrace a different model to differentiate actual costs from estimated costs. And, on top of giving you the lowest prices, we offer Free Shipping on all orders, which we bear regardless and never embedded in prices like most other retailers do. Having said that, we want all customers to be completely satisfied with their purchase. We understand that sometimes there are reasons why orders need to be returned so here are the details that you need to know.
