Order Confirmation and Shipment:
After placing your order, you will receive a confirmation email indicating we have received your order and pre-authorized your credit card. If an item is backordered or unavailable, we will notify you via email. On average orders are shipped within 5 days.
Enjoy free shipping on (the Contiguous) US and Canada orders over $550 with standard shipping (excluding Newfoundland & Labrador, territories, and remote regions in Canada). Approximately $300 surcharge may apply to remote locations outside major centres, in which case it will be advised after checkout. Note: We do not deliver to PO Box addresses. Standard shipping includes delivery to your front door or apartment lobby. Once shipped, average delivery times is 5-7 business days for the West Coast, and 2-3 business days for the East Coast locations.
From Beginning to End, you will be assigned with a dedicated agent to keep you posted and answer your questions all throughout the process.
For More Details about Orders & Shipping, click here.
Upholstery and slipcover warranties vary by fabric grade as follows:
- Camira Era/Blazer: 10 years
- PPM and PPM-S fabrics: 5 years
- PPM-FR fabric: 3 years
- Leatherette fabric: 1 year
- All other fabric materials: 1 year
These warranties apply solely to the upholstery and slipcovers, excluding the product framework. The framework and structures are warranted against factory defects for one (1) year.
We recommend keeping the original packaging. If a return is necessary and the original packaging is unavailable, the customer is responsible for ensuring the product is safely packaged. See More Here.
Who (Really) Pays for Free Return Shipping?
To be clear, "free" return shipping is not actually free! It just appears that way but the shipping company still charges a fee to the business, and the product price is raised to compensate. That means free return shipping may not be so free after all, as you’re actually paying the shipping cost in the product price. And you may be thinking the retailers are doing you the favour. Quite a clever trick, really.Â
What Do We Do Instead of Free Returns?
Work much harder to reduce our costs. First and foremost, we offer the best curated collections in the market. We continuously find better ways to explain every detail in a language you understand, rather than relying on manufacturers' descriptions. Our product pages are visually stunning, and we are always available to personally respond to your inquiries, ensuring you make the most informed decisions. Additionally, we offer free consultations with our professional interior designer when needed.
We also cover the shipping costs to your door. When extra protection is necessary, we opt to ship on wooden pallets, despite the higher cost. This commitment to quality is why our return request rates have been less than 1% for consecutive years—because we always exceed expectations.
Why Do We Do This?
To deliver the highest quality products at the most affordable prices. After all, isn't this the essence of online shopping?
Read Our Return Policy Here
Tiffany Bonded Leather by sohoConcept is a metal-base and faux leather padded seat island stool and comes in counter height and bar height for your kitchen island. Steel base frame, seat, and backrest are wrapped by regenerated leather or bonded leather in essential padded seat colour choices. This way Tiffany Bonded Leather kitchen stool will elevate all types of kitchens. Tiffany Bonded Leather counter stool is a simple, plain, and and modern kitchen counter stool with upholstered and comfortable seat and high leaning backrest. Exclusively Designed by sohoConcept.
Solid steel base frame covered by bonded leather and chromed steel footrest is placed within frame. The stool has a slightly padded seat and each leg is tipped with a plastic glide embedded into the metal frame. Thanks to skillful use of metal and bonded leather, Tiffany Bonded Leather bar and counter stools can also be considered as the Minimalist styling piece in addition to contemporary-modern design look in your kitchen.
Tiffany Bonded Leather Bar Stool by sohoConcept is also commercial grade bar stool designed to last and look great in your food service location for contemporary design.
The seat has a steel structure with “S” shape springs for extra flexibility and strength. This steel frame is molded by an injecting polyurethane foam.
Useful Tips
The stool is suitable for both residential and commercial use.
Fine black wire lines will give more transparent effect in your kitchen while creating an astonishing yet subtle trendy look. Need to match with similar kind pendants to complete the picture.
Contains both modern/contemporary and minimalist stool features at the same time.
Bonded Leather, or regenerated leather, is a material made of varying degrees of genuine leather combined with other substances to give the appearance of genuine leather at reduced cost. The polyurethane surface is stamped to give it a leather texture. Suitable for all climates and commercial use.
To maintain, Occasional dust cleaning with a clean white cloth is recommended. If needed, apply soapy water, followed by wiping down with clear water and drying.
Specs/Swatches
Brown - Bonded Leather
Dimensions
Bar: H 38" W 17" D 18.5" Seat H 29.5"
Counter: H 34" W 17" D 18.5" Seat H 24"
WEIGHT CAP (LB) 500
Inspirations
Enhanced Returns & Exchanges Policy for a Hassle-Free Shopping Experience:
At Your Bar Stools Canada, we're committed to ensuring you fall in love with your purchase. However, we understand that sometimes, things might not work out as expected. Afraid not, because we've designed a returns and exchanges policy that's understandable, easy to use, and totally non-threatening. Here's the simplified process:
Simple Steps for a Smooth Return or Exchange
- Quick Notification: If your purchase isn’t quite right, reach out within 2 days after delivery. We’re all ears at [returns@YourBarStools.ca].
- Condition of Return: Ensure the item remains in pristine condition - unwrapped carefully without assembly or use, and repackage it in its original packaging. It’s that simple!
- Effortless Process: After we’ve approved your return pending inspection result at the warehouse upon arrival, we’ll guide you through the next steps. Though return shipping is yours to arrange, remember, it’s a rare step for our customers, who almost always find more to love than they expect!
- Damages and Defects: If by a slim chance your item arrives damaged or defective, rest assured, we’ve got the return shipping fees covered if replacement cannot be provided.
- What’s Not Returnable: There are a few items like those marked as final sale or “non-returnable,” and gift cards, that we can’t take back. But for everything else, we’re here to work things out.
- Your Satisfaction is Our Priority: In the unlikely event you need to return something due to a defect, and we can’t replace it, we'll issue a refund as explained below. Plus, with store credit valid for a full year, you have ample time to find just the thing that makes your heart sing.
Steps to Making Returns Easy
Inspect Your Items on Arrival
Please take a moment to inspect your items as soon as they arrive. For any concerns or questions, our customer service team is on standby to ensure your total satisfaction and guide you through the next steps. We want you to be thrilled with your purchase and are always here to help.
How to Initiate a Return
Pack the item(s) securely in the original packaging and choose an appropriate courier with full insurance coverage and traceable shipping method. Please note that we cannot issue refunds for items that are damaged during return shipping or for returns that fail to arrive. Once we receive your returned item(s) and inspect them, we will process your refund or exchange as swiftly as possible.
Remember, our aim is to make returns as easy and hassle-free for you as we can.
Requirements for Item Condition Upon Return
To ensure a smooth return process, it's essential that the items you send back meet our condition requirements. Please make sure that the item(s) are free of any damages, have never been used or modified, and remain unassembled. We also require that you return the item(s) in their original packaging. If the original packaging includes wooden pallets, make sure to place the packaging over these pallets in the same manner as it was received. This helps protect the item(s) during transportation and ensures that they arrive back to us in the condition necessary for processing your return. Adhering to these guidelines is crucial for a successful return and to qualify for the store credit refund option. Thank you for your cooperation and understanding.
Refund Options
We offer refunds only in the form of store credit at this time. This allows you to choose another item that better meets your needs or desires without waiting for a bank processing period. Please note, for items returned that are not defective or were correctly shipped, a 40% restocking fee will be applied. This fee is deducted from the store credit amount to cover processing and restocking costs. We aim to keep our prices competitive and our stock fresh, and this policy helps us achieve that. While we do not offer refunds to the original form of payment, we believe our store credit option provides a flexible alternative to ensure you find exactly what you're looking for. Thank you for your understanding.
Our Business Model is Your Difference
Our business model is centred around offering the lowest prices for high-quality products. Unlike many retailers who include the cost of annual returns in their initial prices, causing all customers to indirectly pay for returns, we adopt a different approach. We separate actual costs from estimated costs to ensure transparency. Additionally, we provide Free Shipping on all orders, absorbing the cost ourselves without hiding it in the product price, unlike many competitors.
Should You Need Styling Help Before Checkout - Contact Us
Do you have any styling queries before completing your purchase? As a complimentary service, we provide expert interior design advice. Send us your images, and just hold tight!
Should you have any additional questions or concerns regarding your return, feel free to contact us by email or phone. Our committed customer support team is always here to help and guarantee your satisfaction.
Definition of Defective or Damaged Items
Our return policy states that a product is defective or damaged if it has features that affect its usability (function wise and full aesthetics from outside), making it not suitable or safe for its intended use.
What qualifies as defects or damage?
Defects or damage include significant issues that hamper the product's use, like a crack in the wood, broken pieces from transportation, major scratches or dents that can't be retouched, and faulty mechanisms.
What doesn't count as defects or damage?
Examples of what doesn't constitute a defect or damage include, but not limited to, natural characteristics like wood grains and eye marks, wrinkles on the bent metal, minor paint imperfections, local workmanship variations, Missing pieces or accessories, and differences in wood products' colour or texture.
Standard Procedure:
If you think you've received a defective or damaged item, please send us detailed images right away at return@yourbarstools.ca. We'll review the images asap and give you instructions on how to proceed. Our goal is a swift and practical resolution, which most likely will involve rushing replacement (partial or as a whole) and/or compensation for a retouch.
We are committed to your satisfaction and will work with you to resolve any issues with your purchase.
Exchange Procedure:
If you wish to exchange an item, please be aware that the initial order must first be processed as a return. Once we have received and inspected the returned item to confirm it meets our return criteria, we will initiate your refund accordingly. After this process is complete, you will need to place a new order for the desired item. This two-step procedure ensures a smooth and efficient handling of exchanges, allowing us to maintain accurate records and inventory levels. If you have any questions or need assistance with this process, please contact our customer service team.
Order Cancellation:
If you need to cancel an order, you have a 30-minute window from the time of purchase to email us at sales@yourbarstools.ca and notify us in writing. After this period, the order will be processed, and once it has been shipped, it cannot be cancelled or modified. We recommend acting quickly to ensure your cancellation request is received within this timeframe. If you miss this window, you will need to follow our standard return or exchange procedures after receiving the product.