

After placing your order, you will receive a confirmation email indicating we have received your order and pre-authorized your credit card. If an item is backordered or unavailable, we will notify you via email.
In-stock items typically ship within a few business days. You’ll receive tracking once dispatched. Delivery time depends on location and carrier. We pack carefully to reduce damage in transit.
Enjoy free shipping on (the Contiguous) US and Canada orders over $550 with standard shipping (excluding Newfoundland & Labrador, territories, and remote regions in Canada). Approximately $300 surcharge may apply to remote locations outside major centres, in which case it will be advised after checkout. Note: We do not deliver to PO Box addresses. Standard shipping includes delivery to your front door or apartment lobby. Once shipped, average delivery times is 5-7 business days for the West Coast, and 2-3 business days for the East Coast locations.
From Beginning to End, you will be assigned with a dedicated agent to keep you posted and answer your questions all throughout the process.
Upholstery and slipcover warranties vary by fabric grade as follows:
These warranties apply solely to the upholstery and slipcovers, excluding the product framework. The framework and structures are warranted against factory defects for one (1) year.
We recommend keeping the original packaging. If a return is necessary and the original packaging is unavailable, the customer is responsible for ensuring the product is safely packaged. See More Here.
Returns: No-remorse returns (changed mind) are accepted if requested within 48 hours of delivery. Items must be unused, unassembled, like-new, and in original packaging. Return shipping is paid by the customer (tracked + insured required). A 40% restocking fee applies. Refunds are issued as store credit (valid 12 months) after inspection.
Damage/Defect: Report within 24 hours of delivery with photos to returns@yourbarstools.ca.
To be clear, "free" return shipping is not actually free! It just appears that way but the shipping company still charges a fee to the business, and the product price is raised to compensate. That means free return shipping may not be so free after all, as you’re actually paying the shipping cost in the product price. And you may be thinking the retailers are doing you the favour. Quite a clever trick, really.Â
Work much harder to reduce our costs. First and foremost, we offer the best curated collections in the market. We continuously find better ways to explain every detail in a language you understand, rather than relying on manufacturers' descriptions. Our product pages are visually stunning, and we are always available to personally respond to your inquiries, ensuring you make the most informed decisions. Additionally, we offer free consultations with our professional interior designer when needed.
We also cover the shipping costs to your door. When extra protection is necessary, we opt to ship on wooden pallets, despite the higher cost. This commitment to quality is why our return request rates have been less than 1% for consecutive years—because we always exceed expectations.
To deliver the highest quality products at the most affordable prices. After all, isn't this the essence of online shopping?
Rachel is a contemporary stool with a upholstered seat and back pad. The legs are finished in black ash wood. Rachel Stool is exclusively designed and it's suitable for both residential and commercial use.
Cream and black bar stools bring timeless elegance and versatility to your home. These neutral tones are perfect for complementing a wide variety of interior design styles, from contemporary to classic. Whether you're designing a minimalist kitchen or a chic bar area, these stools complete the look effortlessly.
Low back bar stools are the perfect blend of comfort and style, designed to enhance any home setting. Whether you're aiming for a cozy bar area or an elegant seating arrangement by your counter, these stools deliver both function and aesthetic appeal. Crafted from premium materials, they ensure durability while adding a sophisticated touch to your space.
Leather bar stools with backs provide an exceptional seating experience by combining luxurious leather with ergonomic design. Perfect for both modern and classic interiors, these stools are tailored to offer lasting comfort while their high-quality build promises long-term durability.
Wood bar stools with backs seamlessly blend natural charm with practical functionality. Made from high-quality wood, these stools enhance the warmth and elegance of your home while providing reliable and comfortable seating options. Whether in the kitchen or at the bar, they're a must-have for inviting more style into your space.
Low back counter height stools are designed for versatility, making them an ideal option for any counter or bar area. Their ergonomic design ensures comfort, while their sleek look suits a wide range of interior design styles. Elevate your home with these perfect seating solutions for counters or islands.
A low back counter stool is perfect for creating a stylish and functional seating arrangement in your home. Blending form and function, they offer a sleek silhouette ideal for smaller spaces, while maintaining the comfort and design sophistication your home deserves.
PPM (Polyurethane-Polyester Microfiber) is a new upholstery material that has many advanced features including breath-ability, super durability, easy cleaning and maintenance. It is suitable for all climates and with its high durability, it emulates the finest leathers. PPM’s 1.5 mm thickness gives reliable strength that also resists tearing, sagging, crocking and shrinking.
PPM is recommended for high traffic commercial environments.
Content 100% PolyurethaneÂ
Weight 400-450 (g/m²)
Thickness 1,5±5% (mm)
Abrasion 200,000 cycles
Tensile Strength min 450 (N)
Tear Strength min 50 (N)Â
Occasional dust cleaning with a clean white cloth is recommended. If needed, apply soapy water, followed by wiping down with clear water and drying.
Bone PPM - Seat and Backrest

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Bar Height: H 40" W 19,5" D 21" SEAT H 29,5"Â
Counter Height: H 35,5" W 19,5" D 21" SEAT H 25,5"Â
WEIGHT CAP (LB) 350
Quick Summary (No Surprises):
Important context: We are a reseller and many items ship from vendor/distribution partners. Returns involve real shipping and handling costs. We keep pricing competitive by separating these costs from product pricing rather than building “free returns” into every item.
If you are unsure about sizing, seat height, materials, or colour tone, please contact us before ordering. We will help you confirm the right choice.
We accept no-remorse returns only when all conditions below are met:
Not returnable: final sale / marked non-returnable items, gift cards, assembled/used items, modified items, or items without original packaging/protection.
Important: If the return arrives damaged due to insufficient packaging or shipping damage, the return may be rejected or store credit may be reduced based on the condition received.
If your return is approved and passes inspection:
Example: Item price $1,000 → Restocking fee (40%) $400 → Store credit issued $600 (after inspection).
Please inspect your items as soon as they arrive.
Report damage/defects within 24 hours of delivery by emailing returns@yourbarstools.ca with:
Why 24 hours? Courier claims often require timely reporting. Late reports may limit what we can claim from the courier.
Depending on product type and vendor availability, we may provide replacement parts, replacement item, or a practical resolution such as a retouch/repair solution. If a return is required for a verified defect/damage and replacement cannot be provided, we will confirm the next steps and whether return shipping is covered for that case.
If any hardware or parts are missing, email us within 24 hours of delivery. This is handled as a support issue (not a no-remorse return). We will coordinate shipment of missing parts.
Exchanges are processed as a return first. Once the return is approved and inspected, store credit is issued (no-remorse returns include the 40% restocking fee), and you can place a new order for the desired item.
You may request cancellation within 2–3 hours of purchase by emailing sales@yourbarstools.ca.
Cancellation is only possible if the order has not entered processing/fulfillment. Once shipped, an order cannot be cancelled.
Email returns@yourbarstools.ca. If you’re unsure about sizing, seat height, materials, or fit, contact us before ordering—we’ll help you confirm the right choice.
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