Returns & Refunds
Enhanced Returns & Exchanges Policy for a Hassle-Free Shopping Experience:
At Your Bar Stools Canada, we're committed to ensuring you fall in love with your purchase. However, we understand that sometimes, things might not work out as expected. Afraid not, because we've designed a returns and exchanges policy that's understandable, easy to use, and totally non-threatening. Here's the simplified process:
Simple Steps for a Smooth Return or Exchange
- Quick Notification: If your purchase isn’t quite right, reach out within 2 days after delivery. We’re all ears at [returns@YourBarStools.ca].
- Condition of Return: Ensure the item remains in pristine condition - unwrapped carefully without assembly or use, and repackage it in its original packaging. It’s that simple!
- Effortless Process: After we’ve approved your return pending inspection result at the warehouse upon arrival, we’ll guide you through the next steps. Though return shipping is yours to arrange, remember, it’s a rare step for our customers, who almost always find more to love than they expect!
- Damages and Defects: If by a slim chance your item arrives damaged or defective, rest assured, we’ve got the return shipping fees covered if replacement cannot be provided.
- What’s Not Returnable: There are a few items like those marked as final sale or “non-returnable,” and gift cards, that we can’t take back. But for everything else, we’re here to work things out.
- Your Satisfaction is Our Priority: In the unlikely event you need to return something due to a defect, and we can’t replace it, we'll issue a refund as explained below. Plus, with store credit valid for a full year, you have ample time to find just the thing that makes your heart sing.
Steps to Making Returns Easy
Inspect Your Items on Arrival
Please take a moment to inspect your items as soon as they arrive. For any concerns or questions, our customer service team is on standby to ensure your total satisfaction and guide you through the next steps. We want you to be thrilled with your purchase and are always here to help.
How to Initiate a Return
Pack the item(s) securely in the original packaging and choose an appropriate courier with full insurance coverage and traceable shipping method. Please note that we cannot issue refunds for items that are damaged during return shipping or for returns that fail to arrive. Once we receive your returned item(s) and inspect them, we will process your refund or exchange as swiftly as possible.
Remember, our aim is to make returns as easy and hassle-free for you as we can.
Requirements for Item Condition Upon Return
To ensure a smooth return process, it's essential that the items you send back meet our condition requirements. Please make sure that the item(s) are free of any damages, have never been used or modified, and remain unassembled. We also require that you return the item(s) in their original packaging. If the original packaging includes wooden pallets, make sure to place the packaging over these pallets in the same manner as it was received. This helps protect the item(s) during transportation and ensures that they arrive back to us in the condition necessary for processing your return. Adhering to these guidelines is crucial for a successful return and to qualify for the store credit refund option. Thank you for your cooperation and understanding.
Refund Options
We offer refunds in the form of store credit at this time. This allows you to choose another item that better meets your needs or desires without waiting for a bank processing period. Please note, for items returned that are not defective or were correctly shipped, a 40% restocking fee will be applied. This fee is deducted from the store credit amount to cover processing and restocking costs. We aim to keep our prices competitive and our stock fresh, and this policy helps us achieve that. While we do not offer refunds to the original form of payment, we believe our store credit option provides a flexible alternative to ensure you find exactly what you're looking for. Thank you for your understanding.
Our Business Model is Your Difference
Our business model is centred around offering the lowest prices for high-quality products. Unlike many retailers who include the cost of annual returns in their initial prices, causing all customers to indirectly pay for returns, we adopt a different approach. We separate actual costs from estimated costs to ensure transparency. Additionally, we provide Free Shipping on all orders, absorbing the cost ourselves without hiding it in the product price, unlike many competitors.
Should You Need Styling Help Before Checkout - Contact Us
Do you have any styling queries before completing your purchase? As a complimentary service, we provide expert interior design advice. Send us your images, and just hold tight!
Should you have any additional questions or concerns regarding your return, feel free to contact us by email or phone. Our committed customer support team is always here to help and guarantee your satisfaction.
